BMW of Temple

I had been watching and reading about the X3 for quite some time. Decided I wanted either the x30i or the 40i. I’d been communicating both with Temple and South Austin BMW dealerships. I had narrowed it down to 2 colors and wanted to see both in person. drove to Temple from Waco to look at the inventory on the lot. The moment I got out of my car 2 people were heading across the parking lot and I wanted to jump back in my car as I wasn’t looking for a high pressure sale. I was merely looking at colors. Much to my delight, that isn’t what happened at all. Jake Elliott was introduced to me and is the person I worked with. He was personable and I felt zero pressure to buy a vehicle. He was able to show me the two colors I was interested in on 2 different vehicle models. After seeing in person, it made the color choice easy! Don’t go by just the pictures on the web. Jake showed me around the X3 and the I drive system and trust me when I say, info overload!!! However, he was very patient and answered all of my questions even if they were repeats. He knew about the vehicle and I learned so much more. Jake didn’t know for sure if I was ready to buy or just looking, but it didn’t matter to him he was attentive and focused on my questions. He didn’t rush me nor did he try helping other customers while I was looking and taking up his time. He was so knowledgeable and friendly. In fact, every person I saw or spoke with at the dealership were very kind. The vehicle and the BMW name can sell itself, but Jake’s honesty and knowledge sealed the deal. Needless to say, I decided I was buying my first ever BMW. I was so excited! Thank you to Jake for making this purchase fun and easy. It’s how it should be at a car dealer. I love my new Ride!

The service manager, Eddie really takes care of our needs for both of our vehicles. I had an engine replacement and he worked diligently with my warranty and made sure to keep me in a vehicle similar to my X5 or better. I even got lucky and had a new 7 series for a month. Our service has always been top notch with reasonable prices. They are also good about mailing out coupons to keep the costs affordable to drive a BMW. Thank you to all of the service members and to Veronica I miss you.

I just picked up my 2024 BMW M3 and I want to give a shoutout to my SA Ted Degracia. He walked me through the steps of order my M3 which had to come all the way from Germany. Over the last 4 months Ted kept in constant communication, providing me avenues to track my vehicle while in production, as well as giving me daily status when my vehicle was coming on the vessel. If you are planning on purchasing a new car at BMW of Temple, I highly recommend Ted as a Sales Associate, he will take good care of you.

I had a wonderful experience last month at BMW of Temple w/the purchase of my Certified Pre-Owned 2021 330i BMW. After viewing the car online over the weekend and leaving a request to be contacted, Baleigh Burkley (an Internet Advisor w/BMW of Temple) connected w/me via text and also the phone. I was impressed that Baleigh reached out to me on a Sunday when the showroom was closed! Baleigh seemed genuinely excited to answer my questions and help me w/the purchase. And if she didn't know an answer, she assured me she'd find out and let me know on Monday. Two thumbs-up to Baleigh for awesome customer service! On Monday, she put me in touch w/my Client Advisor, Ted DeGracia. Ted and I hit it off immediately! I found him to be very friendly/easy to talk to and very knowledgeable about BMWs. And his willingness to help me was STELLAR! After the purchase was complete and before driving off the lot, Ted spent about 30 minutes w/me inside the vehicle, explaining all the technological features (which my older 530i did not have). He then did several follow-up calls over the next few days to check in/see if I had any further questions. And I *did* have many questions about the various features, which were all new to me. Ted was so kind and helpful and said, "No problem, I'll make you a video w/instructions." What an awesome idea! He made 3 or 4 different videos and texted them, which helped me immensely! These videos were done very professionally and I appreciate the personalization, like he was talking right there to me! So, I give a big THANK YOU to Ted, for going "above and beyond" to help me! I am looking forward to working with Ted through the years and consider him a new friend. :-) I also want to give a shout-out to Kerry Rodriguez, for facilitating the purchase process, which can often be time-consuming. She was ready to go with all of our paperwork that day and the process went smoothly. She, too, was very friendly/engaging and professional, and was helpful afterward to give us a couple of local dining recommendations before our long trip home. (over 2 hours) All in all, I had a wonderful experience at BMW of Temple and I would recommend this showroom and its team of professionals in a heartbeat, to anyone looking to purchase a new or used BMW.

I recently purchased a new BMW 5 series, and my experience was fantastic. The dealership (sales and finance) staff was friendly and knowledgeable. Ashley in sales helped me find the perfect vehicle within my budget. The process was smooth, and the car exceeded my expectations. This is the second new vehicle that I have purchased from BMW of Temple, and I will return to buy another BMW in 3-4 years. I highly recommend this dealership for its excellent service! Five Stars!!

First off I am not one to leave reviews, however this is a well deserved exception. BMW of Temple provides, by far, the best car buying experience EVER! Beginning with Ashley and her exceptional follow up to Kerry closing it out in finance is the only reason I have purchased 5 new cars from them over the last couple years. They are always on their “A” game and I encourage anyone in the market to pay them a visit for the best customer service experience in the business. Thank you both I appreciate all you have done.